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GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply between Best City Booking Europe AB and you who, yourself or via another party, conclude an agreement with the company as detailed in the confirmation. The agreement may apply to the à la Carte Package, or to supplements such as theatre or concert events.
Who is responsible?
The operator responsible is Best City Booking Europe AB, Svensksundsvägen 17, SE-114 49 Stockholm.
Tel: +46 (0)8 6630080. Org.no: 556842-5960.
The booking venue is responsible for ensuring that you receive the necessary travel documents and are informed of all significant changes that affect your booking. The booking venue is also responsible for ensuring that supplier(s) receive payment for the services you purchase.
If the products are booked with dealers, other booking and payment terms may apply. Please check the dealer’s terms carefully.
When is my booking binding?
The booking has binding effect as soon as you receive a booking number and/or confirmation from us.
What, when and how must I pay?
You must pay the confirmed price for the booking. The payment is debited to the debit or credit card that you stated in the booking when the booking was made.
Best City Booking uses 3D Secure, which means that you can safely disclose personal details and card information. 3D Secure is a service that identifies the purchaser an extra time in order to enhance security. On this basis, the banks offer a payment guarantee. Contact your bank for more information.
What happens if I wish to cancel or change?
You can cancel or change your booking verbally or in writing to Best City Booking’s call centre on tel.: +46 (0)8 6630080 or by e-mail to: firstname.lastname@example.org by 17.00 at the latest the day before your originally planned arrival day. In the event of cancellation later than 17.00 on the day before arrival, or if you fail to arrive, the first night is debited. See Special Terms and Conditions for special cancellation rules for supplementary products.
For emergency cancellation of bookings with arrival on a Sunday/red day, contact the hotel directly and then revert to us on the first business day that is not a public holiday. If the hotel is not notified in due time we are unable to guarantee reimbursement.
A cancellation shall not be valid until confirmation has been received from Best City Booking. The cancellation charges set out in the Special Terms and Conditions below shall apply.
What happens if something goes wrong?
If all or parts of your travel arrangements cannot be delivered as agreed and no replacement arrangements can be made that differ so little from those you have booked that this is insignificant for you (for example the same class of hotel), you have the right to cancellation. The Vendor will then refund your payment in full, after deduction of the elements of the arrangements that you may have already used. If a theatre performance is cancelled at short notice the tickets shall only be refunded if the arrangements are not cancelled in time for accommodation to be cancelled without charge. In such case the accommodation expenses shall also be refunded.
Errors occurring during your stay must be reported immediately. This must in the first instance take place at the venue (for example the hotel). If you do not seek redress during your stay, and thus do not give the hotel the opportunity to correct any deficiencies, you may not subsequently claim compensation.
If you are not satisfied with the compensation/replacement this must be stated in writing at the latest 30 days after check-out. If a customer makes a justified complaint Best City Booking must immediately take steps to find an appropriate solution.
What happens if we do not agree?
Please contact us directly with any complaints. If we cannot reach an agreement you can contact the Swedish National Board for Consumer Disputes. The Board consists of an impartial chairman and representatives for travel operators and consumers. The consumer guide in your home municipality will also be able to help you.
The Board’s address is: Box 174, 101 23 Stockholm.
As operator we are responsible for ensuring that:
You receive a written confirmation of your booking.
You receive documents and other information in good time.
You are informed of all significant changes affecting your booking.
The services purchased match the description given. We are not responsible for promises that the hotel/attraction or its contact may have made to you directly without our knowledge and of which we were not aware. (If you make any agreement that is not subject to the operator’s agreement please make sure that you obtain this in writing, signed by the proprietor or contact.)
Best City Booking reserves the right to change information in catalogues/brochures before agreements are made with tour buyers. Best City Booking also reserves the right to make changes to the terms of agreement that apply to the tour. In the event of such changes the provisions of the general terms and conditions for travel shall apply.
What are my obligations?
You are obliged to check the booking confirmation as soon as you receive it. Any errors must be notified immediately. Undertakings made by booking staff that are of significant importance to you must be noted in the travel documents to be invoked.
You are obliged to adhere to the regulations, instructions and provisions that apply to the hotel. You hold responsibility for any damage occurring to the property and its contents through your own negligence or that of another member of your party. You may not use the product for any other purpose than agreed on making the booking (usually for leisure purposes), nor may you allow more persons to stay overnight in the room than you stated when you made the booking. All persons must be stated when making the booking.
If you have any complaints concerning the hotel you must first contact reception so that any issues can be settled during your stay.
Current check-in and check-out times are stated on the confirmation
We make reservation for legislative changes and price changes outside our control. We also make reservation for any printing and wording errors.
Personal data act
By your payment you consent to the processing of your personal data by Best City Booking. Read more here about our secrecy policy.
SPECIAL TERMS AND CONDITIONS
Publisher and package operator: Best City Booking Europe AB
You must be aged at least 18 to make bookings/conclude agreements with us. For accommodation for large parties, at least two persons must be over the age of 18.
May only be taken out at the time of booking. The cancellation insurance applies to supplementary products such as theatre, concerts and other events.
Price: SEK 30 per ticket
Cancellation charges are non-refundable.
Cancellation charges for events
If cancellation insurance is not taken out or does not apply:
22 days or more before arrival: no charge
21-0 days before arrival: 100% of the booking price
With cancellation insurance:
22 days or more before arrival: no charge
21-0 days before arrival: no charge on presentation of medical certificate
No. of days before departure that cancellation is made:
-22 days 21-1 days 1-0 days
Hotel package: Free Free The full price is debited for the first night
Theatre and floor show: Free The full price is debited The full price is debited
Changes: Free of charge up to the day before arrival
Cancellation insurance (theatre tickets only): SEK 30 per person for free cancellation up to the day of departure. Applies on presentation of medical certificate.
Terms of assignment
Assignment of accommodation and travel arrangements may take place up to the day before arrival. The customer may assign the agreement to any person that fulfils all of the terms of participation in the tour. Please notify the booking venue of this.
Should it not be possible for the stay to take place due to an impediment beyond the operator's control, which the operator could not reasonably have been expected to have foreseen on the conclusion of the agreement, and the consequences of which the operator could not reasonably have avoided or overcome either, the operator shall be free of any liability or other penalties. The same shall apply if the cancellation of the tour is due to a party hired by the operator, or another party at an earlier stage.
TRAVEL GUARANTEES ACT – PACKAGE TOURS
Important to know about the Travel Guarantee scheme
The Travel Guarantee scheme provides financial protection for travellers in the event of the cancellation or interruption of their travel arrangements. In such cases travellers may apply for compensation from the Travel Guarantee scheme. The Travel Guarantees Act applies to:
Package tours comprise travel arrangements that consist of transport and accommodation, or any of these services in combination with a tourist service that constitutes a not insignificant part of the travel arrangements, and which is not directly related to the transport or accommodation, such as car hire, theatre tickets or admission to a sporting event. Package tours must be of a length of at least 24 hours, or include accommodation. Package tours are sold for a single price, or for separate prices that are interrelated. The Travel Guarantee must apply to all package tours, irrespective of whether they are sold to private individuals or companies.
The Travel Guarantee scheme also applies to the following travel arrangements purchased by private individuals:
Package-tour equivalent travel arrangements
The Travel Guarantee scheme comprises purchasers of travel arrangements equivalent to package tours, i.e. travel consisting of separate transport and accommodation services that together bear a substantial resemblance to a package tour. The combination should appear as one natural entity.
An application for compensation must be received by the Travel Guarantee scheme at the latest three months after the travel arrangements were cancelled, interrupted, or for other reasons did not take place.
There is more information at www.kammarkollegiet.se. You can also contact the Swedish Legal, Financial and Administrative Services Agency/Travel Guarantee Board on telephone number: (+46) 08-700 08 00.
GENERAL TERMS AND CONDITIONS FOR GROUPS
A group exists when an order concerns a party of at least 10 people who arrive and/or depart at the same time. The number is calculated on the basis of the number stated by the order giver when the order is placed. Order giver is the legal or physical person that is liable to pay for the group order. The value of an order is the agreed price for the entire order, or the sum of the ordered number of participants multiplied by the agreed price per participant and day, and the price for services ordered separately.
Orders may be made verbally or in writing. The operator must confirm the receipt of an order in writing, for example via electronic mail, before it can be invoked by the order giver. The confirmation should state the exact price and scope of the order, the number of participants, meals and any other separate requirements.
Note: At the latest two weeks before the first date of arrival the order giver must provide the operator with a list of the names of the participants with requirements concerning the distribution of rooms.
Special requirements on ordering
If the order giver has special requirements in terms of, for example, smoking, pets, dietary requirements, or interior adjustments for customers with impaired mobility, these must be stated at the time that the order is made.
The operator must confirm receipt of a cancellation in writing before it can be invoked by the order giver.
In the event of cancellation later than four weeks before the date of arrival the order giver shall pay compensation of 75 % of the value of the booking to the hotel.
In the event of cancellation later than two weeks before the date of arrival the order giver shall pay compensation of 100 % of the value of the booking to the hotel.
In cases where an order has different arrival dates for the participants the earliest date stated in the order shall be assumed to be the date of arrival as stated above. The liability for compensation in the event of cancellation may be adjusted according to whether the hotel could be able to sell the cancelled services to another order giver, and with due regard for the hotel’s costs.
The order giver is liable for all costs arising in connection with the order. Payment shall be made as agreed. If agreement has been made on payment on an invoiced basis the order giver must make full payment at the latest 10 days from the date of invoice. If the payment date is exceeded the company shall have the right to charge penalty interest from the due date at the current discount rate with the addition of eight percentage points. Invoicing shall be subject to an invoicing charge.
Should it not be possible for the stay to take place due to an impediment beyond the operator's control, which the operator could not reasonably have been expected to have foreseen on the conclusion of the agreement, and the consequences of which the operator could not reasonably have avoided or overcome either, the operator shall be free of any liability or other penalties, and shall hold the right to cancel the agreement.
The same shall apply if the cancellation of the tour is due to a party hired by the operator, or another party at an earlier stage.
Reservation for price changes
a) If the costs of the services delivered in accordance with the order increase as a consequence of increased taxes, devaluation, decisions by the authorities, or related circumstances, the operator shall be entitled to impose surcharges equivalent to the increase in costs.
b) If the operator wishes to make reservations for price increases on other grounds than stated above, the operator shall state clearly at the time of booking that price changes may occur.
c) The operator shall inform the order giver immediately when a price addition is made.
Errors occurring during the stay must be reported immediately. This must in the first instance take place at the venue (for example the hotel). If the order giver does not seek redress during the stay, and thus does not give the hotel the opportunity to correct any deficiencies, the order giver may not subsequently claim compensation. If the order giver is not satisfied with the compensation this must be stated in writing at the latest 30 days after check-out. If the order giver makes a justified complaint the operator must immediately take steps to find an appropriate solution. If no agreement can be reached the order giver may contact the Swedish National Board for Consumer Disputes. The Board consists of an impartial chairman and representatives for travel operators and consumers. The Board’s address is: Box 174, 101 23 Stockholm.